REFUND / CANCELATION POLICY

 

Week Long or Shorter Programs
If you cancel 15 days (or more) before your program starts, you will receive a full refund minus a $20 administrative fee. If you cancel in less than 15 days before your program starts, you will receive a refund of 50%. If you cancel less than 5 days before your program starts, we cannot guarantee any kind of refund.

School Year Programs
If you cancel 15 days (or more) before your program starts, you will receive a full refund minus a $20 administrative fee. After that, to cancel, we require one month’s notice, or if you want to cancel immediately, we will require the following month of tuition. 

School Year Programs - Paid by Charter
If you cancel 15 days (or more) before your program starts, you will receive a full refund minus a $20 administrative fee (that must be paid by the family - charters will not pay this). After that, to cancel, we require one month’s notice, or if you want to cancel immediately, we will require the following month of tuition. We highly recommend that you contact us first if you wish to cancel (before notifying your charter).

Specialty Programs (Such as Elemental Quest)
Specialty Programs may have a different policy, please refer to program page for specialty program refund policies. 

Special Situations
Occasionally there may be situations where we feel a child has social and or emotional needs beyond our capacity. In such cases we may ask that you consider hiring an aide or trying camp again another year.

We have a strict policy on violence and abuse. If for any reason we feel a child is acting inappropriately, we may ask them to leave the program.

For any situations where we ask your child to leave a program, a refund will be issued, at our discretion, for any days remaining in the program.


Contact us for more information or to cancel:
info@vildanature.org • 415-747-4840